Intuity Technologies
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Service Desk Engineer - Level 2
Location:
Galway, Co. Galway
Description:
Primary Purpose of the RoleThe Level 2 Service Desk Engineer provides technical support and advice to users across multiple sites, platforms and technologies. The post holder reports to the Service Desk Manager or designated manager.Key Accountabilities Working across teams and closely with our customers, to deliver high quality technical and customer service as part of the Intuity ITSM. built on the ITIL Framework.Provide remote support to users and solve non-complex incidents to minimise system down-time and loss of productivity.Escalating issues to management as appropriateUsing support tools to manage and track tickets and customer incidents and requests.Complete basic / standard requests for computers, printers, multifunction devices, equipment and other ICT systems in line with defined Service Level Agreements.Maintain clear and efficient communication with management and customers at all times.Meeting individual and team Key Performance Indicators.Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes. Education & Training Maintain continuous personal development and participate in team-based development, education, training and learning.Complete all mandatory training.Where appropriate, arrange for the induction and training for assigned staff, as required to maximise skill resources, (to include workplace experience placements where applicable). The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, you may be required to perform other appropriate duties which may be assigned to you from time to time. Essential Requirements Relevant third level degree and or minimum 2-3 years industry experience in a similar roleITIL v3 or V4 Foundation CertificationFull Clean Driver’s LicenseTechnical Knowledge of the following: Windows 10.MS Windows Server: 2008, 2012, 2016, 2019, 2022Remote Desktop Server implementations.Networking Managed SwitchesVLAN’s. Wireless Access Points, stand alone, mesh.Routers / Bridging. SecurityFirewalls such as SonicWall, Fortinet, Cisco, other. Level 2+Spam Filtering.Web Filtering.Endpoint protection, AV Security best practicesVirtualisation – Hyper V & VMware.Cloud Office 365.Microsoft 365AzureAzure AD AWS. Google Cloud. Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup, Datto Backup solutions.
Company:
Intuity Technologies
Posted:
November 21 2023 on HireLocker
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More About this Listing: Service Desk Engineer - Level 2
Service Desk Engineer - Level 2 is a Engineering Engineer Job at Intuity Technologies located in Galway G. Find other listings like Service Desk Engineer - Level 2 by searching Oodle for Engineering Engineer Jobs.
Service Desk Engineer - Level 2 is a Engineering Engineer Job at Intuity Technologies located in Galway G. Find other listings like Service Desk Engineer - Level 2 by searching Oodle for Engineering Engineer Jobs.