Intuity Technologies
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Principal IT Engineer
Location:
Galway, Co. Galway
Description:
The Principal Engineer provides expert technical support and advice to users across multiple sites, platforms and technologies and guides the activities of others within the Service Delivery Team. S/he will also be responsible for implementing IT projects and consultations with customers.The post holder reports to the Head of Technical Solutions on a day-to-day basis.Key Accountabilities Working across teams and closely with our customers, to promote and deliver high quality technical support on site and remotely.Mentor and support the development and excellence of engineers across the team.Responding to and resolving technical issues for our customers.Responding to escalating issues from team or clients as appropriate.Manage set-up activities for medium to large scale deployments/projects.Ensure changes and enhancements are carried out to the required standard and on schedule.Generate reports and recommendations for Managed Services Customers.Always maintain clear and efficient communication with management and customers.Achieve KPI’s for each of the services delivered.Monitoring and Management of System Alerts and Notifications and respond accordingly.Maintain effective external relationships with vendors, consultants, and service providers; leveraging these relationships to ensure that the best fit solutions and resources are available to the company.Analyse reactive service tickets to look for trends and underlying problems and look for ways to improve, by preventing issues and eliminating end user request.Develop, review and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages.Research and test new product offerings which may become part of our service offerings.Participate in after-hours maintenance, upgrades, troubleshooting and/or on-call availability. Essential RequirementsTechnical Knowledge of the following (not limited to the list below) Full clean driver’s licenseRelevant third level degree and or minimum 10 years industry experience in a similar role.Windows 7, 10, 11.MS Windows Server: 2008, 2012, 2016, 2019, 2022. Domain Controller Setup.Active Directory Administration.Group Policy Management.DHCP & DNS Management.AD Domain Migrations.Remote Desktop Server configurations.SQL Server setups. MS Exchange 2010 and above.Remote Desktop Server implementations.Virtualisation – Hyper V & VMware.Storage Area Networks (SAN’s).Cloud Microsoft 365.Azure.AWS.Google Cloud. Networking Managed Switches.VLAN’s.Wireless Access Points, stand alone, mesh. Routers / Bridging. Security Firewalls such as SonicWall, Fortinet, Cisco, other.Spam Filtering.Web Filtering.Endpoint protection such as Bitdefender, Security best practices Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup.Disaster Recovery, including Datto, Azure Site Recovery or equivalent.
Company:
Intuity Technologies
Posted:
December 12 2023 on HireLocker
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More About this Listing: Principal IT Engineer
Principal IT Engineer is a Engineering Engineer Job at Intuity Technologies located in Galway G. Find other listings like Principal IT Engineer by searching Oodle for Engineering Engineer Jobs.
Principal IT Engineer is a Engineering Engineer Job at Intuity Technologies located in Galway G. Find other listings like Principal IT Engineer by searching Oodle for Engineering Engineer Jobs.