Service Desk Engineer - Level 3 | Engineer in Engineering Job at Intuity Technologies | 7188828472

Intuity Technologies

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Service Desk Engineer - Level 3

Location:

Ballybrit. Co. Galway

Description:

Intuity is a technology company headquartered in Galway, the heart of the Wild Atlantic Way with a specific focus on clients in the West of Ireland. We offer Managed IT Services, Digital Transformation, IT Security and digital workforce solutions. Our people are at the heart of what we do, and our team is continuously evolving. Here are some of the key requirements for our Service Desk Engineer role. Key Accountabilities Working across teams and closely with our customers, promote and deliver high quality technical and customer support.Provide remote support to clients, solving complex and non-complex problems to minimise system down-time and loss of productivity.Using support tools to manage and track tickets and customer issues.Primary escalation point for Level-1 and Level-2 support staff.Responsible for advanced troubleshooting of supported servicesEscalating issues to management as appropriate.Manage set-up activities for small to medium scale deployments/projects.Complete simple /standard set-up activities for computers, printers, multifunction devices and other ICT systems in line with Service Level Agreements.Meeting ticket targets and quality standards; maintaining Service Level Agreements (SLA) on tickets.Monitoring the performance of systems and assist with the identification of potential issues and propose solutions.Contributing to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes.Maintaining effective external relationships with vendors, consultants, and service providers; leveraging these relationships to ensure that the best fit solutions and resources are available to the company.Documenting support-related processes and procedures (SOP).Ability to think creatively and identify ways to improve efficiencies, reduce complexity and increase security. Qualifications & Experience Relevant third level degree.Relevant industry recognised certifications (MS-500, MS-700, MS-900, MS-100, AZ-104, AZ-900, SC-200 or recent equivalents)Minimum 5 years industry experience in a similar role.Managed Services Provider experience.Proven ability to work on complex technical incidents in a timely manner. Essential RequirementsTechnical Knowledge of the following: Security focused with in-depth knowledge of Security Best Practices.Experience with Microsoft Security Suite, to include implementation of the following: Microsoft Defender, Microsoft Sentinel, Microsoft Lighthouse, Microsoft Purview, Microsoft Entra, Microsoft Intune.Microsoft Windows Operating Systems (Windows 7 and newer)MS Windows Server: 2012, 2016, 2019, 2022.MS Exchange.Remote Desktop Server Implementations.Network Infrastructure – experience with Switches, VLAN's, Wireless Access Points, VPN, DNS, Routers, Bridging)Security Infrastructure - experience with Firewalls (SonicWall, Fortinet, Cisco); Spam Filtering Solutions, Web Filtering Solutions, Endpoint Protection)Virtualisation - experience deploying, maintaining, and supporting virtualized (Hyper V & VMware) environments.Cloud - Office 365, Microsoft 365, Azure, Azure AD, AWS, Google Cloud.Backup setups such as Arcserve, Veeam, Azure BackupExperience with scripting languages and technologies (VBScript, PowerShell, etc…) What do we offer you? Flexible working options - Hybrid WorkingEarly Finish Friday @1.30pmCompany matched pensionLife assuranceHealth BenefitsFamily Leave PoliciesEAP Service.Training opportunities (access to premium online training platforms, in-house training, internal & external technical training, certification/exam support).Cycle to work scheme.Social events.

Company:

Intuity Technologies

Posted:

March 1 on HireLocker

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