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Level 2 Service Desk Engineer | Engineer in Engineering Job at Intuity Technologies in Galway G | 1

Intuity Technologies

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Level 2 Service Desk Engineer

Galway, Co. Galway

Primary Purpose of the RoleThe Level 2 Service Desk Engineer provides technical support and advice to users across multiple sites, platforms and technologies. The postholder reports to the Service Desk Supervisor or designated manager.Key Accountabilities Working across teams and closely with our customers, to deliver high quality technical and customer service as part of the Intuity ITSM built on the ITIL Framework.Provide remote support to users and solve non-complex incidents to minimise system down-time and loss of productivity.Escalating issues to management as appropriateUsing support tools to manage and track tickets and customer incidents and requests.Complete basic / standard requests for computers, printers, multifunction devices, equipment and other ICT systems in line with defined Service Level Agreements.Maintain clear and efficient communication with management and customers at all times.Meeting individual and team Key Performance Indicators.Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes. Education & Training Maintain continuous personal development and participate in team-based development, education, training and learning.Complete all mandatory training.Where appropriate, arrange for the induction and training for assigned staff, as required to maximise skill resources, (to include workplace experience placements where applicable). The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, you may be required to perform other appropriate duties which may be assigned to you from time to time. Requirements Relevant third level degree and or minimum 1-2 years industry experience in a similar roleITIL v3 or v4 Foundation Certification (desirable)Excellent Communication skillsFluency in English language written and oralAuthorisation to work in Ireland Technical Knowledge of the following: Windows 10. MS Windows Server: 2008, 2012, 2016, 1019. MS exchange 2010 and above. Remote Desktop Server Implementations. Networking- Managed Switches, VLAN's, Wireless Access Points, Routers / Bridging. Security - Firewalls (SonicWall, Fortinet, Cisco, Spam Filtering, Web Filtering , Endpoint Protection, Security Best Practices. Cloud- Office 365, Microsoft 365, Azure, Azure AD, AWS, Google Cloud. Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup. Selected applicants will be required to complete a technical assessment as part of the recruitment processBenefits Company PensionDeath in Service SchemeSports & Social clubSubsidised Learning & Development Opportunities Onsite gym (Galway office)EAP Programme Employee Partner Discount Scheme Sick Pay Scheme Annual Bonus Scheme
Intuity Technologies
August 19 on HireLocker
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More About this Listing: Level 2 Service Desk Engineer
Level 2 Service Desk Engineer is a Engineering Engineer Job at Intuity Technologies located in Galway G. Find other listings like Level 2 Service Desk Engineer by searching Oodle for Engineering Engineer Jobs.