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Customer Experience Associate | Customer Experience Associate in Job Job at Burst Oral Care in Cor1

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Customer Experience Associate

Cork, Co. Cork

Want to join a different kind of Customer Service Team and are you based in or around Cork? We are a completely virtual office with over 250 people working on this brand from Cork to London to Los Angeles to Oklahoma. We have a performance based environment that caters to everyone's strengths - not putting folks in a box. We have built one of the most amazing environments in Customer Service and are looking for someone who wants to own this role and take pride in what they do. You’ll be supported and valued by your teammates, leaders and founders, who are looking to support and promote someone in this role, along with one of the best Customer Service rewards and benefits packages going. Check out our community ; #burstambassador and #brushburst if you don’t know how folks can get hyped on a toothbrush - now ya know! Who We Are BURST Oral Care is a Californian based, affordable, subscription oral care company recommended to you by your most trusted dental professionals - founded in 2017. We started BURST as a means to disrupt an industry that to date hadn’t provided the highest quality, affordable and well-designed products to its customers. BURST does just that. We are one of the fastest-growing subscription brands in the USA, due to our strong ambassador program of dental professionals and select celebrities - such as Khloe Kardashian - who reflects our brand values. What We Believe In Patients are first here at BURST. We make the best electric toothbrush on the market - meeting the health and aesthetic desires of our customers. Every product is created with input from our group of experienced dental professionals. We empower dental professionals to recommend and refer our products to patients during visits. Patients then subscribe to our brushes, heads and other products online. Post-purchase we pay commission on all sales of our brushes sold through our referral ambassadors. Your Role BURST’s Customer Service Team, delivers some of the highest satisfaction rates across the globe. We're always looking for killer Customer Service Specialists who play a critical role in servicing the needs of patients and hygienists. We call this "BURSTomer Service" and it entails being awesome at making people happy. Among other things, this means: Ability to address customer requests with effective solutions and a positive attitude on emails/calls/chat Placing orders for customers and taking payments over the phone Helping customers and Professionals with account queries Dealing with Shipping and Tracking queries Familiarity with CRM system Working closely with our US and Irish CS teams, to make sure we maintain the highest level of service, period. About You: Upbeat, chatty and bubbly personality Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Ability to work as part of a team and on own initiative Excellent numeracy, literacy and verbal communication skills Bachelor’s degree or equivalent is an advantage 1-2 years experience in supporting client success Fully flexible in regards to working hours including evenings and weekends. Hours of Work: Variety of shifts between 09.00am – 2.00am, 5 out of 7 days per week. This is a remote position, you must be based in Ireland. Powered by JazzHR
Burst Oral Care
October 14 on The Resumator
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