This listing was posted on Professional Diversity Network.
Reporting Analyst (Customer Support)
Location:
Dublin, Co. Dublin
Description:
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team We are a team of highly skilled reporting analysts committed to providing an outstanding level of support. Through partnership with our customers, and collaboration with a multi-faceted group of colleagues spanning many product areas, we strive to provide a world-class customer experience that drives an overall customer satisfaction rating of 97%! About the Role We are seeking an analyst with a strong background in report writing to provide support to our customers in their Workday configurations.This role requires an inquisitive approach, with strong research and analytical rigour to dig deep to find solutions to a variety of time-sensitive and business-critical reporting issues raised by our customers. If you like presenting data, report writing, and troubleshooting solutions to complex problems, you will love to work in our team where drive, innovation and excellence is at the forefront, and encouraged daily in a fast-paced and multi-faceted organisation. Responsibilities: Develop technical expertise in various Workday technologies, with particular focus on our Reporting framework and the Report Writer toolTroubleshoot issues in our customers' Workday environments; evaluate report configurations, investigate root cause, provide workarounds, and connect with colleagues to resolve product defects.Handle a queue of customer-raised Reporting cases, prioritising issues based on severity and customer impact.Handle sensitive, sometimes escalated customer issues and product regressions, working closely with our Product Management and Development teams to arrive at solutions for our customers.Collaborate closely with Professional Services, Quality Assurance, Product Management, and Development to highlight customer reporting trends, identifying areas for enhanced functionality and tools.Research and understand sophisticated business processes while staying ahead of improvements and new features in a constantly evolving environment.Contribute to the internal and customer-facing Knowledge Management Systems.Participate in our 24X7 support global coverage plan. About You Basic Qualifications4+ years experience in a data analysis role, or supporting and/or implementing Reporting solutions for enterprise software applications; Software as a Service companies preferred.Bachelor Degree in Computer Science, Information Management, or similar.Other QualificationsStrong analytical and problem-solving skills with a consistent track record in delivering reporting solutions and driving product improvement initiatives.Experience in balancing multiple urgent issues concurrently.Excellent verbal and written communication with the ability to present data into actionable items for audiences of varying technical abilities, including but not limited to, functional end-users and executive partners.Demonstrated enterprise-level support experience with strong interpersonal skills to lead and drive customer escalations.The ability and desire to quickly absorb new technologies and features.Experience with knowledge management and collaboration products such as Confluence and Jira, as well as other tools including Salesforce and Slack.Experience in key product areas such as Human Capital Management, Financial Management, Report Writing and/or Analytics.Business fluency in German or French is a plus Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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More About this Listing: Reporting Analyst (Customer Support)
Reporting Analyst (Customer Support) is a Customer Service Customer Support Specialist Job at Workday located in Dublin D. Find other listings like Reporting Analyst (Customer Support) by searching Oodle for Customer Service Customer Support Specialist Jobs.
Reporting Analyst (Customer Support) is a Customer Service Customer Support Specialist Job at Workday located in Dublin D. Find other listings like Reporting Analyst (Customer Support) by searching Oodle for Customer Service Customer Support Specialist Jobs.