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Switchboard Operator/Telephonist
Location:
Limerick, Co. Limerick
Description:
Here at Adare Manor, our vision is to create magical experiences that people will never forget. Our vision is Beyond Everything and we are always looking for people who want to play their part in helping us write the next chapter of this magical story. Since reopening five years ago, our team's efforts have been recognised again and again. In 2018 we were overjoyed to be awarded 'Hotel of the Year' at the Virtuoso Best of the Best awards. 2019 saw The Golf Course at Adare Manor named as the host venue for the Ryder Cup in 2027, while the following year The Oak Room restaurant was awarded its first Michelin Star. The accolades continued in 2022, with Adare Manor being named the No. 1 Resort in the World in Condé Nast Traveller Readers' Choice Awards, and 2023 has been no exception with the addition of the highly coveted Five-Star rating by Forbes Travel Guide. We are now recruiting for a Switchboard Operator/Telephonist to join our growing Team. You will work as a part of the wider Rooms Division Team which also includes the Front Office, Housekeeping, Boutique & Retail, Laundry as well as Spa. Working as a Switchboard Operator you will be responsible for multiple different elements of a guest's stay with us at the Resort, primarily focusing your energy on Resort Call Centre and Guest Relations Email Inbox. As a Switchboard Operator you will: Answer incoming calls onto the Resort and directing them correctly, answering guest queries promptly and efficiently in a friendly & helpful manner. Make Dining, Spa, Activity and Golf Reservations for upcoming guests using our internal software systems. Coordinating guest's requests both for in house and upcoming guests, ensuring that all tasks/requests are correctly assigned to the appropriate team member/department. Management of our "Lost & Found" programme in conjunction with our Guest Experience & Security Teams. Correctly locating lost items using our systems and assisting in arranging the safe return. Curating the daily VIP list & Amenity Programme in conjunction with the Guest Experience Team, ensuring all return and upcoming guests are correctly acknowledged. Reviewing the guest history (if available) from previous visits, highlighting any preferences, and needs & ensuring the requests are completed before their time in residence. Management of the "Guest Relations" inbox, ensuring a prompt and professional response is provided to all guests. Assisting the Guest Experience Team when required with emails, phone calls and any additional tasks assigned to them. A Switchboard Operator must have a genuine warmth and the ability to build lasting relationships with our guest's ensuring they have a seamless experience. They are entrusted with planning and coordinating all of the guest's stay by collaborating with all departments across the entire resort whilst ensuring effective communication. Experience in a 5-star/luxury property is desirable. Extreme attention to detail and key IT skills are essential for this role. You will report to the Senior Guest Experience Manager. Shift patterns vary and weekend shifts will be required. We offer exceptional working environments, development opportunities that are beyond everything, state-of-the-art equipment as well as very competitive rates of pay & benefits.
Company:
Adare Manor
Posted:
April 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Switchboard Operator/Telephonist
Switchboard Operator/Telephonist is a Construction Operator Job at Adare Manor located in Limerick LK. Find other listings like Switchboard Operator/Telephonist by searching Oodle for Construction Operator Jobs.
Switchboard Operator/Telephonist is a Construction Operator Job at Adare Manor located in Limerick LK. Find other listings like Switchboard Operator/Telephonist by searching Oodle for Construction Operator Jobs.